Modern Bereavement: A Model for Complicated Grief in the Digital Age
summary
Survey of 99 respondents and 11 interviews (all women, nine suicide-loss survivors) maps a five-phase model for prolonged grief: Fog, Isolation, Exploration, Immersion, and Stabilization. Quantitative PCA flags heavy reliance on digital photos and low trust in clinicians; qualitative data show online groups both help and trap people in information overload. Undergrads prototyped a photo-centered reminiscence app; design takeaways call for phase-aware tooling, hybrid online/offline referral links, reduced feed overwhelm, and user agency.
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chapters (10)
- 0:00Introduction to grief study
- 1:50Complicated grief explained
- 3:37HCI research on grief
- 4:41Study methodology details
- 6:49Survey and interview findings
- 8:14Model of grief in digital age
- 10:43Emergent phase and isolation
- 12:49Risk of negative health outcomes
- 13:55Design implications for HCI
- 15:50Q&A session begins
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