Convey: Exploring the Use of a Context View for Chatbots
summary
Adds a persistent context window above the chat that shows both inferred vs assumed context values (e.g., product, size, price range) and lets users edit them with dropdowns, sliders and deletion to express negation. Evaluated with 16 participants on a shopping task: task time (~8 minutes) and items browsed (~8) do not change, but messages drop to about six with Convey (p < 0.05), users unanimously prefer it and report reduced typing, faster selection and more precise inputs.
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