Capturing Disabled Voices: How we are building our own research panel
summary
Company builds an internal accessibility research panel of 12 confirmed panel members recruited via accessibility@hl.co.uk and the public accessibility statement, rewriting consent forms for clarity and testing tools against WCAG. Sessions use Lookback with Teams/Zoom fallbacks; incentive platform Hug shows a contrast fail so staff verbally highlight expiry dates. Trials with DAC and researcher training surface issues: participant drop‑off, bias, data‑governance, prototype limits (Figma mixed results), and one client story shows lost business recovery worth ~£200,000.
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chapters (14)
- 0:00Introduction and background
- 3:13Why gather disabled user experience
- 6:41What is a research panel
- 9:04Business buy-in vs lived experience
- 10:50Groundwork for the panel
- 14:04Communication and consent improvements
- 17:09Testing research platforms for accessibility
- 19:35Recruiting participants
- 22:01Current panel members and needs
- 24:26Challenges in building the panel
- 27:32Training user researchers
- 29:17Example introduction call
- 34:11Key advice and wrap-up
- 35:53Q&A session
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