How to Build an Accessibility Program and Culture
summary
Three accessibility programs grow from measurable wins not slogans: teams pair an engineer for six months to ship an accessible rewrite (Yahoo Mail), build platform features like VoiceOver and automatic alt text that scale, and create companywide measurement systems and OKRs so leaders get numbers, not feelings. Mandatory training only sticks when tied to goals; a 500‑person rollout shows no improvement at 3–6 months without goaling. Structure varies—hub‑and‑spoke or centralized—but executive buy‑in and customer listening through support channels and paid user testing decide speed.
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chapters (5)
- 0:00Introductions and backgrounds
- 4:29Defining professional roles
- 12:07Lessons in cultural strategy
- 30:27Building momentum and funding
- 42:25Audience Q&A and conclusion
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