Building a Dynamic Accessibility Program in a Regulatory Environment
summary
Scotiabank builds an Accessibility Centre of Excellence that uses Accessible Canada Act and AODA requirements as guardrails to create scalable processes: prescriptive rules drive baseline checklists while principle‑based rules get defined through stakeholder workshops. Concrete practices include mandatory user testing at product launch, plain‑language standards, fixed signage templates for physical spaces, a compliance team that enforces compliance gates and a digital accessibility training program to assess technical impact and push beyond minimums.
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chapters (10)
- 0:00Introduction by Heidi
- 0:23Balancing regulations and UX
- 3:14Subjective vs prescriptive regulations
- 9:23Myths about compliance complexity
- 15:45User experience factors
- 18:41Accessibility as a requirement
- 20:28Customer experience imperative
- 23:14Building a sensible program
- 25:25Final thoughts on compliance
- 26:30Q&A session
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