Trust is the true measure of inclusion Change my mind
summary
Argues that trust is the best metric of inclusion and gives ten concrete practices to build it: adopt an internal accessibility policy targeting WCAG 2.1 A/AA, hire and co-design with people with disabilities, run inclusive research with vendors like Fable or Nobility, and integrate axe automated testing plus targeted manual checks. Publish a dated accessibility roadmap, public ACRs and release notes that call out fixes, maintain help docs and training, and audit annually — these transparency steps raised measurable trust and customer confidence.
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chapters (17)
- 0:00Introduction and speaker background
- 1:28Defining trust and its importance
- 5:03Accessibility as a trust-building practice
- 13:55Measuring trust in accessibility gaps
- 15:01Creating an internal accessibility policy
- 16:47Top 1: Co-design with people with disabilities
- 19:38Top 2: Conduct inclusive research and user testing
- 22:26Top 3: Conduct smart accessibility testing
- 25:19Top 4: Create and share accessibility roadmaps
- 28:05Top 5: Publish external accessibility statements
- 30:54Top 6: Publish accessibility work in release notes
- 33:24Top 7: Provide accessibility help documentation
- 34:47Top 8: Publish accessibility conformance reports
- 36:11Top 9: Provide accessibility training
- 37:32Top 10: Contribute back to the community
- 41:01Inclusion is political and closing remarks
- 42:27Q&A: Fostering trust among disabled employees
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