Beyond Compliance Best Practices for Designing Inclusive Products
summary
Claims that ADA is only the baseline and that inclusive design requires five concrete practices: focus on exceptional cases, design with and not for, slow down, follow design principles, and keep learning. Cites GM’s 2020 Everybody In campaign, a 95% non-disabled workforce and 5% self-identified disabled hires (2021), recommends co‑design over simulations, uses Stark for prototype contrast checks, praises simple solutions like the Microsoft Surface Adaptive Kit and MVPs.
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chapters (22)
- 0:00Introduction and speaker intro
- 1:11GM’s inclusive design journey
- 3:19Compliance vs inclusive design
- 4:29Defining inclusive design
- 5:39Breaking the inaccessibility cycle
- 7:35Focus on exceptional cases
- 11:40Design with not for
- 15:58Empathy-first design process
- 18:30Avoid shortcuts in design
- 21:00Slow down for inclusive design
- 24:15Disability etiquette and mindset
- 27:13Design principles for inclusion
- 33:58Preventing advocacy burnout
- 35:04Keep learning and evolving
- 37:18Q&A: Getting leadership buy-in
- 39:53Q&A: Building accessibility culture
- 41:27Q&A: User personas and assumptions
- 44:02Q&A: Codesign environment
- 45:49Q&A: Accessible testing tools
- 48:50Q&A: Disabled designers at GM
- 49:34Q&A: Inclusive research sampling
- 51:24Closing and Q&A wrap-up
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