ROI 101: Business Justification
summary
Passkeys cut password helpdesk volume dramatically — an example model for an 8,000-employee org shows 70% reduction in password resets translating to about $280k annual helpdesk savings. Consumer support math: 4,400 monthly calls with 60% password-related work out to roughly $80–90k yearly saved. Credential attacks remain expensive (IBM average breach ~$5.5M); eliminating phishing-based auth investigations can free ~$750k/year of SOC effort and reduce churn and productivity loss.
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chapters (8)
- 0:00Introduction to ROI for passkeys
- 1:25Direct ROI for workforce adoption
- 8:25Direct ROI for consumer adoption
- 9:27Indirect ROI from breach prevention
- 13:39Hidden ROI in user productivity
- 18:52Hidden ROI in customer churn
- 20:58Complementary tech ROI benefits
- 24:08Q&A on passkey objections
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