Game On: The Journey of Passkey Launch
summary
PlayStation replaces passwords at launch across console, web and apps, unifies sign-in domains, uses mobile as the cross-device connector and ships an in-app QR code plus hybrid and native keychain flows. Regional beta (Australia/New Zealand), extensive UX research and internal device testing validate the build. Results: 88% activation of users who reach passkey screens (30% had prior 2FA), 29% of account-recovery users remove passwords, and 24% faster web sign-in with console flows even quicker. Full password removal proves viable.
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chapters (16)
- 0:00Introduction and welcome
- 1:23Passkey launch video
- 2:11Why PlayStation adopted passkeys
- 3:58User expectations for frictionless access
- 5:03Benefits of passkeys for business and users
- 6:06Replacing passwords with passkeys at launch
- 7:09Principles guiding passkey deployment
- 8:34Foundation for passkey support
- 10:00Passkey activation strategies
- 11:05Sign-in options for passkeys
- 12:09UX research and collaboration
- 13:14Testing and regional rollout
- 13:57Messaging and user education
- 14:41Launch day and user feedback
- 15:24Passkey adoption and impact numbers
- 16:51Future of passkeys and next steps
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