The State of Michigan's Passkey Experience
summary
State of Michigan implements passkeys (passwordless) across the MyLogin identity platform: 360 integrated apps (32 public), 13.3 million public users, built by a 3–5 person core team over eight months at $400k, and deployed June 24, 2023. Registration time drops from 7m29s to 4m53s, abandonment falls from 85% to 13%, help‑desk calls fall ~30% for DHHS, registered passkeys grow ~14–16k/month, and there are zero reported enrollment issues—so the system is working at scale.
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chapters (8)
- 0:00Introduction
- 1:47Michigan IT department overview
- 3:36My Login product overview
- 6:25Path to Pass Keys
- 8:34Implementation details
- 12:31Project retrospective
- 16:02Recommendations and future
- 17:30Q&A session
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