Cambridge Housing Authority goes passwordless
summary
Cambridge Housing Authority pilots passwordless in 2021 and rolls it out in 2022 using Windows Hello for Business (FIDO), covering ~250 users; a certificate authority outage during the pilot breaks PIN/biometric logins for weeks. Uptake reaches roughly 60%, with 82% of adopters preferring PINs to passwords. Problems: older laptops without TPM, 70 newly added Android tablet users, demographic and lighting-related biometric failures, and training fatigue. Next steps: replace machines, department-by-department training, and add phone-based passwordless options.
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chapters (13)
- 0:00Introduction and speaker intro
- 0:43What is Cambridge Housing Authority
- 2:06Passwordless pilot and rollout
- 3:31User experience and uptake results
- 5:40Demographic challenges and education gaps
- 7:47Staff growth and unexpected challenges
- 10:14ERP rollout impact on IT focus
- 10:56Shift to mobile devices and new solutions
- 12:00Executive buy-in and training plans
- 13:24Hardware upgrades and future plans
- 14:28Biometric resistance and concerns
- 18:24Biometric implementation hurdles
- 19:48Key takeaways and closing
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