5 billion API hits that have accelerated customer outcomes

on YouTube ↗26m

" summary

Transport for New South Wales opens an API gateway that grows from 5 billion to over 8 billion API hits, registers 42,995 users and powers 8 million app downloads; teams publish real‑time feeds, a privacy‑protecting API for ticketing, and seed-funded products via innovation challenges and a Transport Digital Accelerator. A student-built real‑time vehicle map and a COVID dashboard become production tools, customer satisfaction rises, and APIs now integrate transit, cycling and congestion data to accelerate measurable service outcomes.

AI-written summary · about

" chapters (6)

1. 0:00Start
2. 3:10Where it all Began Real-time customer info speed to market
3. 6:10Open Data - The Platform for Innovation
4. 7:48Data Sharing for Customer Outcomes
5. 10:06Proud Bit- Power of the Community
6. 14:25Pitfalls to Avoid

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