APIs & the three pillars of digital transformation
summary
APIs drive measurable outcomes: SmartBear shows API virtualization used to record a real dishwasher and create digital twins, cutting test time and cost and letting teams test offline; consumer-driven contract testing prevents breaking partners. Cited stats: 70% of leaders use rapid-cycle innovation, 91% of orgs alter operating models in 2020, emotionally engaged customers are 52% more valuable, 80% of UK retailers offer click-and-collect, and ~1% of workers used gig platforms monthly pre-pandemic.
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chapters (10)
- 0:00Start
- 2:37Digital Transformation: Impacts to Your Organization
- 3:40Genesis: Three Pillars of Digital Transformation-2014
- 5:10New & Improved: 3 Pillar Sandwich of Digital Capability-2020
- 6:55Delivering Exceptional Customer Experience is API-Driven
- 10:46Operational Transformation Requires Integration
- 14:16Employee Experience is Developer Experience (DX)
- 15:00API Governance Improves Operational Time-to-Value
- 15:49APIs Power the Gig Economy
- 16:23Digital Transformation from the Inside Out
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