UX research and Ethnographic design for humanitarian technology
summary
Three-year Isooko and a six-month Dispatcher MVP tested resilience tech over six months using living labs, participatory workshops and embedded ethnography rather than remote surveys; work uses Ushahidi’s core platform and a TenFour comms-aggregator to connect people in crises. Public workshops produce journey maps (adapted from written personas to interviews), CSO sessions translate those artifacts into programs, and researchers provide on-site psychological support. Real outcome: Ushahidi mapping helped Nepal earthquake response by directing helicopters to reported needs.
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chapters (12)
- 0:00Introduction to talk
- 1:06About the speaker and projects
- 10:23Why Rwanda and Kenya
- 17:40Academic vs design research methods
- 20:54Isooko project activities
- 27:21Working with trauma in research
- 33:47Researcher reactions to participant stories
- 37:02Relating to international participants
- 41:01Embedded ethnographic approach
- 41:22Field research safety tips
- 44:36Resources and recommendations
- 55:08Q&A on emotional overload
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