The UX of Work: Creating excellent experiences across hybrid workplaces
summary
Argues that UX methods should redesign hybrid work by falling in love with the problem not the solution, using the five whys to surface real needs, and running short pilots (three months) with clear success measures. Recommends anonymous Q&A tools like Poll Everywhere, proactive status updates to counter Slack-driven confusion, checking real accessibility (beyond minimal ADA) and home Wi‑Fi limits, and iterating with user research rather than adding perks like standing desks or foosball as fixes.
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chapters (10)
- 0:00Introduction and welcome
- 1:47Workplace experiences as UX
- 4:18Fall in love with the problem
- 9:24Asking why to uncover needs
- 11:54Staying curious and listening
- 14:50Empathy beyond assumptions
- 18:49Removing obstacles in workplaces
- 23:53Testing and iterating solutions
- 27:34Key takeaways and summary
- 32:15Q&A session
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