Avoiding The “Oh S***” Moment Through Purposeful Team Building
summary
Argues that diverse, inclusive, interdisciplinary teams materially reduce blind spots and prevent costly “Oh s**” moments by covering more of the problem space. Uses concrete examples: COVID vaccine/testing portals that exclude offline Appalachia residents, Face ID failing darker skin tones, and a six‑person jury study (6 white vs 4 white + 2 Black) where diverse juries surface more facts. Recommends concrete practices—mentorship, ongoing education, user interviews, cross‑disciplinary critiques and prioritizing psychological safety*—to catch issues earlier and ship fewer bugs.
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chapters (9)
- 0:00Introduction
- 1:08Oh moments and blind spots
- 6:54Problem space and team contributions
- 13:19Building diverse teams
- 18:56Inclusion and team contributions
- 25:18Interdisciplinary teams
- 31:28Team building is everyone's job
- 34:40Advice for team leaders
- 37:07Q&A
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