UX research and ethnographic design for humanitarian technology
summary
Describes two concrete projects: Isooko (three-year EU consortium) and a six-month prototype Dispatcher, both run with Ushahidi tools and using Living Labs methods; one Ushahidi deployment shows citizen data used by the Nepalese Army to route medical response. Explains workshop activities (journey maps, personas, impact mapping), trauma safeguards (pre-notice, on-site psychological support, researcher debriefs), and practical field rules (burner phones, paired interviews, local safety checks).
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chapters (14)
- 0:00UX research and ethnograr design for humanitarian technology. Peace building Crisis response
- 1:36Content warnings. Violence against women, the Manchester arena bombing, radicalisation of youth and terrorism, natural disasters, colonisation, racism, education/ social status prejudice. Some slides will have 'No photos/copies please! Please do not take photos/copies of these slides.
- 8:10Can technology help people create and maintain resilience in times of crisis? What kinds of technology aids rather than overwhelms?
- 11:10Grant funded activity is... ...often restrictive, prescriptive and at it's worst 'proposal first' instead of 'human first
- 15:28Public + Civil Society Orgs What works for public might not work for CSOs.
- 17:33'Public' User Journeys. Personas. Stakeholder mapping. Rapid prototyping.
- 18:32'Civil Society Orgs' CSO's Defining peace. Understanding User Journeys. and Personas. Tech tool demos. Impact mapping.
- 19:34Flexibility within boundaries. Be willing to adapt activities for good reasons.
- 20:32'Aid Language. Countries used to an 'aid' presence are ‘non-profit language proficient.
- 22:18Working with trauma. Practice working with difficult subject matter allows better handling of it when witnessed.
- 29:57How did we make sure we did this ethically? Researchers went through the same process Researchers examples built a compassionate connection Attendees notified pre-workshop of subject matter - Psychological support on site - Confidentiality - Researchers were supported post workshop
- 32:29Surprising subjects can arise. Many subjects come into play when conducting research: History, culture, politics, poverty.
- 39:52Stay safety, stay healthy. Take 'burner' phones, extra devices, do interviews in pairs or threes.
- 41:49Practice on your next holiday* Community research online Photography ~ Ask taxi drivers about your topic
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