User Experience Research (UXR) at HashiCorp, a Space Oddity.
summary
Explains how HashiCorp runs UXR with concrete activities: remote usability studies (task links or live sessions), one-on-one customer interviews, focus groups and five on-site site visits last fall where teams observed workflows and prototyped fixes across Terraform, Vault, Nomad and Consul. Describes the participant sign-up survey fields (tools, experience level, company size), how findings get packaged for product and marketing teams, and a research stream exploring platform futures toward 2025.
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chapters (6)
- 0:00Introduction to UXR at HashiCorp
- 1:50Focus on research over technology
- 4:20Research methods at HashiCorp
- 7:19How to engage with UXR
- 12:02Join the research participant pool
- 13:51Q&A
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