The Design Department Built a Community — Creating Spaces That Start with Empathy
summary
A design department formed an internal CXM community (starting ~20 members in 2022) and produced concrete artifacts: a shared vision, three core values (Bravery, Discovery, Safety), story-driven book and PPT toolkits, illustrated metaphors (island/ships), and a newspaper-style casebook. The community runs annual in-person and frequent online dialogue sessions, achieves high participant satisfaction, sparks cross-division collaboration, and continues publishing the casebook at the CEO’s request as a repeatable practice.
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chapters (7)
- 0:00Introduction
- 3:46Why design built community
- 7:16Building empathy through vision
- 10:07Designing for dialogue and sharing
- 13:38Community wins and challenges
- 15:27Impact and future
- 17:38Q&A
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