uses PagerDuty to speed up DevOps & cloud innovation
summary
Cox Automotive commits to an all‑in AWS migration from 53 data centers to unify 2,000 engineers across 350 scrum teams and uses PagerDuty as the operational backbone to cut incident churn, measure MTTR and count interruptions that steal engineering time. An Enterprise Operations Center integrates PagerDuty with ServiceNow and New Relic; an EventBridge→Lambda prototype automatically pulls runbooks into incidents and can trigger autoscaling or failover. Adoption starts grassroots, becomes centralized, and shows measurable reductions in page noise and faster mobilization. EventBridge→Lambda runbook injection ServiceNow linkage 2,000 engineers, 350 teams
AI-written summary · about
chapters (10)
- 0:00Introduction to PagerDuty
- 4:35Cox Automotive background
- 10:31Business drivers for cloud
- 13:32Adopting PagerDuty
- 18:13Lessons in cloud adoption
- 21:21Measuring operational value
- 24:15Innovation and automation
- 26:46AWS EventBridge integration
- 30:26Hiring and team culture
- 33:11Q&A and closing
related talks
53mIndustry leaders share how to automate with PagerDuty and AWS
34mLessons Learned from Five Years of Multi-Cloud
27mDevOps in the Cloud
05mPagerDuty DevOps Service Ownership
31mDevOps in the Cloud: Case Studies of Amazon.com teams and their resilient architectures
23mMotivational Leadership Driving Change Through Empowered Eng
43mBuilding operational resilience through AI and automation
48mDevops@Scale