Motivational Leadership Driving Change Through Empowered Eng
summary
Turns a team-level observability project into a company-wide incident management system by building a new data architecture, mapping user journeys, adding SLOs and alerting, and enforcing post-incident reviews with tracked action items. Uses PagerDuty-derived hotspot analysis to recruit busy teams, publishes a Confluence incident management toolbox with impact calculators and a readiness checklist, and runs a 3-month roadmap of components, must-haves, and milestones. Results: a single incident response flow, an advisory workgroup, and 24 teams completed PIRs totaling 84 reviews with action items tracked and largely completed.
AI-written summary · about
chapters (11)
- 0:00Introduction and welcome
- 1:12About the speaker and Babel
- 4:43Defining motivational leadership
- 7:13Team-level incident management changes
- 9:40Scaling success to organization level
- 12:06Building the incident management workgroup
- 14:15Key strategies for change
- 17:06Training adoption and implementation
- 20:12Finding and supporting emerging leaders
- 21:38Results and impact data
- 22:02Q&A on sustaining motivation
related talks
32mIncident Management - Talk the Talk, Walk the Walk
39mNavigating the Chaos: A Holistic Approach to Incident Management
48mIncident Management - Talk the Talk, Walk the Walk
28mRevolutionizing Incident Response
20mHow to Have an Operational Incident
48mDevOps Transformation: Introducing Incident Management and Maximizing Monitoring Value
01h 04mIncident Management - Talk the Talk, Walk the Walk
37mMastering incident communication