Industry leaders share how to automate with PagerDuty and AWS
summary
Panelists describe concrete results and tools: Netflix runs 200 million‑subscriber streaming and automates studio pipelines with S3, Spinnaker and Chaos Monkey to self‑heal; SailPoint reports ~95% SaaS infra on AWS; Salesforce builds a Universal service directory as a single metadata store to correlate PagerDuty alerts, traces and SLOs; Benefitfocus replaces cron with PagerDuty Automation (Rundeck) to audit assets on Windows pipelines. Claims: lower MTTR, fewer incidents, faster deployments and measurable customer‑facing SLOs.
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chapters (9)
- 0:00Introduction and panelists
- 1:33Cloud adoption drivers
- 9:05Netflix’s cloud strategy
- 11:59Service ownership mindset
- 27:03Automation priorities
- 35:14PagerDuty Automation in media
- 42:14Security in cloud operations
- 44:45Customer service integration
- 50:06Building for resiliency
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