Personalizing patient experience: A roundtable with PwC and Nuvance
summary
Nuvance consolidates data from seven hospitals and two EMRs into a cloud-native data and analytics platform on AWS with PwC, moving PHI/PII into a secured environment under a zero‑trust program. The build (started in January) delivers real‑time patient‑experience dashboards, monthly executive scorecards, and faster multi‑state reporting; APIs bring telehealth (Zoom) events into the EMR. Early results show quicker decisions, predictable use‑case ingestion, and readiness for ML/predictive sepsis models, though full production AI work is still scaling.
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chapters (12)
- 0:00Introductions
- 1:04Genesis of Nuvance Health
- 5:36Roles of CIO and CDO
- 8:28Data-driven strategy
- 10:02Managing workforce challenges
- 14:25Cloud transformation journey
- 17:55Vision for AI and analytics
- 20:07Implementing data governance
- 26:45Evolution of leadership roles
- 33:35Data security and compliance
- 37:15Strategic pivot and agility
- 42:37Partnership and future vision
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