Genuinely multi-disciplinary teams
summary
Shows concrete programs: a Universal Credit redesign that starts with start small with a postcode pilot (~100 eligible people), runs full end‑to‑end flows, puts policy people on the phone for real‑time interpretation, and scales without collapsing; a US unemployment system that handled ~2,400 claims/day but hit ~20,000 transactions and pushed work into manual verification where staff take ~18 months to ramp; an SMS test in Madagascar that dramatically raises tax collection; claims of £4bn saved from consolidated tech spend and repeated test and learn iterations.
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chapters (24)
- 0:00Multi-disciplinary teams intro
- 1:12Digital transformation beyond tech
- 3:37Pandemic unemployment systems
- 7:31Universal Credit redesign
- 10:17Building empathy in teams
- 14:46Team design trends
- 16:10Real change beyond tech
- 19:01Agile dividend and services
- 21:30Learning from failures
- 23:40Breaking organizational silos
- 24:43Curiosity for change
- 27:10Strategic sacrifice
- 29:57Outcomes over outputs
- 31:01Service mapping beyond tech
- 33:31Test and learn mindset
- 34:55Madagascar tax efficiency
- 36:19Scaling Universal Credit
- 37:44Working at multiple levels
- 39:33Crisis moments for collaboration
- 40:56Human-centered service mapping
- 42:00Finding change agents
- 43:01Inclusive change and legacy
- 44:53Leadership buy-in strategies
- 49:10Power for sustainable success
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