Technology is Easy. Culture is Hard.
summary
Nationwide describes two years of digital transformation that builds a public cloud CI/CD platform and organizes work into 200+ cross-functional hubs focused on products not projects. Teams ship every few weeks, self-provision environments, and release an OCR payslip parser claimed as UK-first for mortgages. Early launches use an MVP covering 3% of cases to iterate; outcomes show faster fixes, measurable drops in call volume, and persistent culture and governance friction requiring exec support and coaching.
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chapters (6)
- 0:00Start
- 9:04Archetypes for innovation
- 11:54Historically, we have been pioneers
- 20:1318-months in and we've seen positive outcomes
- 23:20Critical lessons in crossing the chasm
- 26:18Connect transformation to purpose
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