ITSM and The Three Ways in 2019: A Look at ITIL4, SRE and More
summary
Compares ITIL4 and SRE directly against the Three Ways and gives actionable pivots: ITIL4 adds a service value system and swaps “process” for “practice,” SRE enforces reliability through service level objectives and an error budget that authorises releases, and both push teams to shift left with automation and peer reviews. Recommends measuring toil, allocating ~50% time to improvement, applying minimum viable process, and using error budgets or CABs selectively rather than as one-size-fits-all governance.
AI-written summary · about
chapters (6)
- 0:00Start
- 1:52IT is a System of Systems
- 7:20The Guiding Principles of The Three Ways
- 17:57The Guiding Principles of SRE
- 20:27SRE and The Three Ways
- 22:30The Crossroads Between ITSM and DevOps is at Change Management
related talks
25mSRE Guiding Principles & Transformational Framework
24m2018 is the Year of ITSM/DevOps Crossover
26mTechnology and Cultural Transformation using Site Reliability Engineering
31mCouples Therapy for DevOps and ITIL
25mUnleashing the potential of SRE for modern operations
43mThe SRE I Aspire to Be
47mSRE Team Lifecycles
46mSRE Practices as Managing an Apartment Building