~/talk

Couples Therapy for DevOps and ITIL

on YouTube 31m
Talkat DevOps Enterprise Summit London 2018 · 2018-06-25..06-26· [devops-and-delivery]

speaker

name:Jayne Groll
links:none on file

resources

video:https://youtu.be/hle2Ff0oWHQ
slides:none on file

summary

Argues that ITIL processes remain essential but must be aligned with DevOps: build a common taxonomy, break monolithic processes into micro processes for microservices, and use models to gate rigor by risk. Recommends making change management agile — auto-populate CMDBs from CI/CD, use code as change record, and accept peer approvals. Notes tool realities (GitHub, ServiceNow, JIRA, Puppet/Chef/Ansible) and cites examples like pipelines with ~90 APIs; claims automation often improves governance and that SREs split time 50/50 SRE time between ops and engineering.

AI-written summary · about

chapters (6)

  1. 0:00Start
  2. 3:06The Tech World Has Changed since the last ITIL Update
  3. 9:04So Where's The Disconnect?
  4. 14:42Cut Down on Over Processing
  5. 22:33Share Your Toys
  6. 29:32Remember: We Are All Part of the Same Ecosystem

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