More Culture, More Engineering, Less Duct Tape v3.0
summary
Company reports incident volume falling from 1,640 to ~427 monthly (74% improvement) and release-impact score dropping from 507 to 85 after moving to build‑run teams; throughput grows from 750 TPS to 4,000 TPS. Infrastructure is codified: 100+ load‑balancer configs moved to source control, automated deploys and unit tests, PCI checks cut audit effort from ~20,000 to ~4,000 hours using chef inspect. Public cloud rollout moves 40 backend servers with terraform and chef. Change decentralizes (no CAB except critical cases) and support uses an incident swarm model; teams allocate 15% time to work/life improvements.
AI-written summary · about
chapters (11)
- 0:00Intro
- 0:36CSG: Who Are We?
- 2:00My Definition of Bimodal IT
- 3:31DevOps: Be Fast, Stable, Secure
- 4:42DevOps Journey in Metrics
- 6:48How are you involving all your people?
- 12:23Service Owner Model: Change
- 13:49Service Owner Model: Support
- 15:23Team Spotlight
- 21:58Targeted DevOps Culture Focus
- 24:27Summary & Future Direction
