2018 is the Year of ITSM/DevOps Crossover
summary
Claim: 2018 shows a real crossover as SRE ideas (notably error budget and focus on reducing toil) and resilience engineering enter conventional ITSM. Evidence includes adoption of the Stellar report’s new incident/problem concepts, citation of Richard Cook and Sidney Dekker on complex systems and human error, and service teams piloting unplanned downtime as a reliability metric. Built artifacts: a small consultancy serving ~500- and ~400-person IT organisations, and an attempted community (kummerow) that did not take off.
AI-written summary · about
chapters (11)
- 0:00Start
- 4:52Community contribution
- 5:19Increasing crossover
- 7:48Stella Report
- 8:45Dr Richard Cook
- 9:18Prof Sidney Dekker
- 10:21Resilience engineering
- 13:24A service is the whole experience
- 18:32Cynefin and Standard+Case
- 21:03Or for Teal Unicorn...
- 22:21What we need
related talks
29mITSM and The Three Ways in 2019: A Look at ITIL4, SRE and More
26mTechnology and Cultural Transformation using Site Reliability Engineering
08mSRE vs DevOps: The Difference & Why It Matters
42mDemystifying SRE and DevOps
58mEnterprise Roadmap for SRE
30mThe state of SRE in 2022
39mThe Life of On-Call, how SRE is changing DevOps
23mSite Reliability Evangelism: Practice Start-up within an Established...