Transforming to a Culture of Continuous Improvement
summary
Large retail tech shifts from multi-year waterfall projects to 22–28 weeks lead time visibility, team-owned squads, a single backlog and no hardening phase so mobile moves to monthly App Store releases. A customer mobile value stream cuts waste, throughput rises, and a restaurant operations value stream achieves a 40% cycle time reduction by removing unnecessary upfront requests and funding targeted hardware, which drives incident counts down and lets the business decide release cadence.
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chapters (15)
- 0:00Introduction
- 1:10Nordstroms Business Structure
- 3:12Online Growth
- 4:52Optimize for Cost
- 6:23Optimize for Speed
- 8:52Customer Mobile App
- 10:13Deliver Value
- 11:17Continuous Planning
- 13:31Release Schedule
- 14:43Restaurant Team
- 15:10Business Request
- 18:14Value Stream
- 20:55People
- 23:19Assumptions
- 26:55Questions
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