Shepherding Government Towards Effective Delivery
summary
Argues that changing culture and decision-making, not technology alone, drives government delivery; builds a prototype GOV.UK with 14 people then scales the team to about 700 people, shuts thousands of legacy sites and saves roughly £60 million saved by consolidating publishing; creates platforms — GOV.UK plus Pay, Notify and Verify — that work in production, win design awards, reduce dependence on a few big vendors, and improve user uptake and accessibility.
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chapters (7)
- 0:00Start
- 6:22#ofthegovernment
- 8:11I'm not of the government. I'm of the internet.
- 30:171. Users 2. Service (re)Design 3. System Development 4. Policy check 5. Feedback
- 31:35Culture, behaviour
- 33:14It's about people
- 35:29Working environments for humans
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