"Technical and Cultural Revolutions"
summary
Argues that cultural change, not just code, fixes large systems: Amazon’s mandate that all teams expose their data and functionality through service interfaces reshapes orgs; the healthcare.gov rescue depends on human debugging with engineers working 18-hour days for 100 days to restore coordination; devops boils down to empathy and well-formed promises; Code for America fixes food stamp churn after noticing 30–40% of benefits get spent at midnight; recommends UK government design principles and user-centered measurement.
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chapters (20)
- 0:00Introduction
- 0:10Corporate World
- 0:33Open Source
- 0:51Human Organization
- 1:32Psychology of Computer Programming
- 1:49Reciprocity
- 3:09Amazon
- 3:37Google
- 4:48Empathy
- 5:19Promis Theory
- 6:07Healthcaregov Rescue
- 6:44Mikey Dickerson
- 7:32Tim OReilly
- 8:11Phoenix Project
- 8:37Food Stamps
- 9:26Human Services Agency
- 9:54People Not Data
- 10:23Digital Service Design Principles
- 11:09Uber
- 11:43How the world should work
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