Certain Uncertainty
summary
Claims a practical model with three dimensions—work, connections, mindset—and nine domains called the Domains of Business Agility, tested with case studies in banking and utilities. Shows concrete moves: DevOps enabling deployments every 11.6 seconds, Rolls‑Royce’s power by the hour contract as a win‑win, Morningstar running plants without managers, embedding sellers into delivery to raise repeat business by 80%, and introducing a compulsory failure KPI in four organizations with positive results.
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