Confessions of an SRE Manager
summary
Argues that SRE managers must stay technical and visible: do on-call shifts to learn unplanned work and help burnt-out engineers, hold weekly 1:1s to build trust, and make team progress auditable for twice-yearly calibrations. Calls out anti-patterns like SRE silos, alerting that wakes people at 2AM, and hoarded knowledge. Recommends concrete practices: coach with recordings using QuickTime screen capture, track work with Trello and Roam Research, and measure outcomes rather than hero-culture stories.
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