If I Can Do It on an Ambulance, You Can Do It in an Office: Scalable Incident
summary
Adapts the Incident Command System into a small-team, practice-first approach: start as a seed at team level, assign three hats (organizer, connector, expert), use existing text channels, PagerDuty and status pages, and hand off roles as people arrive. Emphasizes practice immediately with game days and tabletops, warns that runbooks alone fail, and shows how to scale up and scale down the response so extra people can be added or released without chaos, improving coordination and reducing on‑call burden.
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chapters (20)
- 0:00Introduction
- 1:08Its Hard
- 3:34Todays Agenda
- 5:13Its a Seed
- 7:00What Im Not Talking About
- 8:22Whats an Incident
- 9:29ICS
- 11:37Surprise
- 13:08Incident Response Plan
- 14:10Team View
- 15:47Three Hats
- 18:19Who fills them
- 18:38Connectors
- 20:42Difficulties between solving and organizing
- 22:24Does it scale
- 24:27Document your way to safety
- 25:12Runbooks
- 27:51Adaptability
- 29:29Practice
- 33:49Outro
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