Cognitive Apprenticeship in Practice with Alert Triage Hour of Power
summary
A recurring one‑hour, twice‑monthly meeting teaches real triage from a PagerDuty page through traces, dashboards and runbooks using explicit roles: facilitator, driver, scribe, support crew. It runs 24 sessions a year, grows regular attendance from ~5 to 15–20, and publishes findings to Confluence. It frames learning as cognitive apprenticeship, pushes the decision loop (keep/tune/delete) and normalizes alerts are not precious; surprisingly, measured spammy alert volume shows zero reduction because the primary win is confident, on‑call operators and shared system knowledge.
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chapters (8)
- 0:00Introduction to alert triage
- 1:26The challenge of on-call
- 4:35Required skills for on-call
- 8:19Roles and structure
- 13:37Conducting the meeting
- 18:54Lessons learned
- 22:28Cognitive apprenticeship
- 28:14Outcomes and conclusion
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