Exploring Disconnects between Reliability Practitioners and Management
summary
Survey of 559 responses from Summer 2022 finds systematic perception gaps: AIOps value rated low by individual contributors vs executives who skew toward moderate value; top stated barrier to reliability is hiring/retention not tool sprawl; blameless post‑incident learning correlates with elite DORA performance; embedded SRE models are surprisingly rare while consultation is common; telemetry prioritizes infrastructure and app over front‑end user monitoring (front end ≈36%); reported time allocations exceed 100% and engineering managers report more on‑call time than ICs.
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chapters (6)
- 0:00Start
- 5:52Setting the scene...
- 11:56Revisiting the scene
- 17:25High Level Summary (2)
- 26:27Running a business requires...
- 31:24Speaking of Outcomes, We Need Your Help!
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