Igniting Sociotechnical Systems with Reliability Advocacy
summary
A grassroots reliability advocacy movement at ING builds a global SRE hierarchy, turns local fixes into a scaled observability platform, and embeds reliability into onboarding and org processes. It cites 20,000 engineers, 2,000 microservices and ~300,000 pipelines/week, starts from a 99.54% baseline, runs adapted training (based on Google material), uses Prometheus and Grafana, creates developer‑advocate roles, and reports rising SLIs/SLOs, wider adoption of postmortems, and measurable culture change.
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chapters (13)
- 0:00Opening Story: The Reliability Event
- 1:55Introduction to the Speaker
- 3:06Overview of ING and Its Engineering Culture
- 3:56The Journey of Reliability Advocacy
- 5:24Understanding Sociotechnical Systems
- 6:27Communities of Practice vs. Advocacy Movements
- 8:03The COMMS Framework
- 9:18Building an Engineering Culture
- 11:15The Grassroots Movement for Change
- 14:03Achievements and Innovations
- 14:41Implementation Plan and Future Steps
- 19:05Lessons Learned and Key Takeaways
- 21:07Q&A Session
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