Human Observability of Incident Response
summary
Uses music-based exercises and weekly practice of practice sessions to build improv skills that equal adaptive capacity; runs a live wheel of expertise game (spin topics like SLO, runbook, email, storage) so people must show how to find ownership and mitigation steps — an exercise that later matched a real outage and 100% saved time two weeks afterward. Defines an incident response trio (problem solvers, communications, conductor), recommends an RSS status channel, a service→team matrix, and collaborative training.
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chapters (6)
- 0:00Start
- 23:06Questions for Conducting
- 27:05Support Humans
- 29:16Reciprocity Tactics
- 32:40Practice of Practice Gamelan
- 35:04Practice of Practice is iterative
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