Incident Commanders to Incident Analysts: How We Got Here
summary
Argues incidents are a continuous incident lifecycle not one-off events, and that response and analysis require distinct skill sets; recommends separating duties instead of expecting one on‑call person to also run learning. Describes building processes at scale (spun up 12 incident commanders, created IR bots, overhauled severity), running interviews and timelines, and using Jeli.io’s free Howie guide and narrative builder to turn logs, Slack/Zoom transcripts and charts into stories that surface socio‑technical gaps, usable fixes, and measurable improvements.
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chapters (6)
- 0:00The circle of incidents
- 4:10Roles in incident response
- 7:27Incident command and analysis
- 12:21Avoiding common pitfalls
- 18:40Cross-pollinating skills
- 23:07Building human connections
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