The Incident Is The Way: Using Your Incidents to Win...
summary
Incidents are reframed as concrete investment moments by four practices: map system capabilities (group 24 microservices into user-facing capabilities like create‑user vs account‑management so status updates mean something), include org based on relevance (bring non‑engineering teams into the incident room even if they have no action item), agree a shared, ranked definition of harm (rank components by user impact; invoice wrong amount or stale offers are severe despite high availability), and measure correctness not availability — focus on consequence over intention.
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chapters (5)
- 0:00Introduction
- 1:25Map your systemcap abilities
- 4:49Bring your OREG in
- 6:28Definition of Harm
- 9:24Choosing Consequence Over Intention
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