“Fast, Easy, Convenient.” Studying Adoption and Perception of Digital Covid Certificates
summary
Census-representative survey (n=800, Dec 2021, Germany) plus 30 street interviews and 80 verification observations report that 77% use app-based certificates while only 20% use paper; ease of use is the only factor that raises adoption, whereas older age, higher app privacy concerns, and being unvaccinated reduce it. Self-reports say correct verification is low (34%), employees report 37% correct practice, and observed checks are 50% correct; widespread misconceptions include thinking screenshots are invalid or that scrolling proves authenticity.
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chapters (17)
- 0:00Introduction
- 0:43Path to Covid Certificates
- 2:00Background
- 2:32Covid Certificate Variants
- 3:20Study Design
- 3:41Online Questionnaire
- 4:12Short Street Interviews
- 4:26Verification
- 5:03Results
- 5:35Perception of Effort
- 5:59Predictors
- 6:34Openended responses
- 7:38Access restrictions
- 8:01Verification process
- 8:33Misconceptions
- 8:58Street Interviews
- 9:22Conclusion
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