Being Hacked: Understanding Victims' Experiences of IoT Hacking
summary
Analysis of 210 self-reports from Reddit, device support forums and Amazon reviews catalogues specific incidents with light bulbs, smart locks, cameras, Chromecast and Google Home, using a user-centric definition where posters decide they were hacked. Findings show pervasive uncertainty — many victims are unsure, misattribute glitches, or never confirm compromise — producing distress, blame and “cybernoya.” The work argues for tools that answer “Have I been hacked?” and designs that focus on care and recovery as well as prevention.
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chapters (7)
- 0:00Start
- 1:49Users Experiences of Being Had
- 3:07Hack Reports
- 4:11Types of Report
- 5:13Making Sense of Hacks
- 6:46The 'Non-Hack' Hack
- 7:48Dealing With the Hack
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