Better: Fearless Feedback for Software Teams
summary
Runs a paid apprenticeship that hired 6 of 10 trainees in the first cohort and 12 of 12 in the next, and turns feedback into a repeatable team practice: train active listening, use situation behavior impact structure, start by improving how feedback is received, and practice with mutual one‑on‑ones, peer exercises and retros. Concrete tools include quarterly 360 reviews, a Slack thanks channel for public praise, emailed prebriefs for sensitive critiques, and follow‑ups to confirm change — practical steps to make feedback usable.
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chapters (20)
- 0:00Introduction
- 4:25What is Feedback?
- 5:21Types of Feedback
- 6:52Why Does it Matter?
- 9:52Why Is it Difficult?
- 11:23Managing Fear
- 15:10Feedback 101
- 17:09Listen actively. . While you are receiving feedback, listen
- 20:14Say "Thank you." - Accept positive feedback graciously without denying or minimizing
- 22:38Respond (later). . When you receive constructive feedback take some time to assess your emotions
- 24:58Assume the best.
- 26:46Be specific.
- 28:35Let it land.
- 31:02Be collaborative.
- 34:00Avoid anti-patterns.
- 36:47Lead by example.
- 40:21Practice! The best way to get good at giving and receiving feedback is to practice
- 42:05Self-Assessment
- 43:44Challenges
- 45:06Additional Resources
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