Do you have a minute? A better approach to feedback culture
summary
Argues that continuous feedback requires specific recipes and systems not slogans and shows what worked at Infinity Works (grew to ~500 people, acquired 2021): roll out training and see think feel micro-feedback, run rotating speedback weeks where one or two people are in focus, assign an advocacy model advocate for coaching and brokering, and use a 360 written feedback tool ahead of periodic reviews. Cites Gallup: 26% find feedback helpful, and combining peer flow, team mechanisms and support actually increases useful, timely feedback.
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chapters (11)
- 0:00Introduction
- 2:31Feedback sandwich problem
- 3:55Recipes for better feedback
- 7:52See think feel feedback method
- 9:37ABC process for receiving feedback
- 11:21Building feedback culture menu
- 12:01Peer-to-peer micro feedback
- 13:08Team-level speedback approach
- 14:10Advocacy model support
- 15:16Formal review opportunities
- 16:20Feedback culture and performance
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