Want to build a feedback culture? First focus on observability
summary
Argues that feedback fails when limited to conversation and proposes applying observability principles to people and teams, offering a concrete taxonomy called the lens of observability that maps feedback into metrics logs traces. Runs a hands-on activity with client teams that produces unique outputs but finds many groups still default to conversational feedback, a disappointing result that motivates sharing a packaged toolkit and running a community experiment to test whether broader observability tooling improves learning.
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