Rebuilding trust & improving understanding between business & engineering
summary
Joined 18 months into a re-org, the engineering org uses a trust battery and a three-point trust triangle to diagnose where credibility is low, then applies a balance framework that classifies work as “make money / not spend it all / protect profit.” Practical steps: simplify strategy, expose product roadmaps, publish delivery reporting mapped to the balance categories, measure commercial impact (not just DORA), and prove early wins. Result: clearer prioritisation, higher visibility across business and tech, and measurable uplift in cross‑team trust.
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chapters (6)
- 0:00Introduction and background
- 1:48Defining trust in leadership
- 3:56Building logical strategies
- 6:23Bridging engineering and business
- 8:48Introducing the balance framework
- 10:13Delivering on promises
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