Evaluating the Worth of Implementation: Insights from Process Mining Projects
summary
Shows how process mining plus event logs finds concrete gains: a retail warehouse with ~20,000 orders/month has 21–25% suboptimal routes, 15% caused by article shortages, and automating article prioritization yields €121,000 per year per warehouse. Value work splits into value estimation, realization, recognition; a quick POV surfaces results in about two months but full visible gains can take ~three months. Concrete advice: define metrics, convert savings to money, monitor over time; avoid dashboard overload, missing context, and overpromising.
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chapters (8)
- 0:00Introduction
- 3:39What is process mining
- 6:28Quantifying value
- 9:24Three phases of value
- 11:52Measuring value in practice
- 13:16Pitfalls in value assessment
- 15:06Delivering business value
- 15:47Q&A
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