Digital Transformation of Customer Selfcare in a Developing Country
summary
A Drupal agency in Bangladesh describes building and operating a large telecom customer-facing system using Drupal 7: an official website, online customer self-care services, and a device ecommerce platform (customizing Ubercart and creating 20+ custom modules). The talk covers development and deployment challenges in a developing-country context, including on-premises server management for regulatory data-safety requirements and meeting performance targets (about 120K daily visitors with ~2s response time).
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chapters (10)
- 0:00Start
- 1:11Overview
- 1:28Goals
- 2:08Challenges in a Developing Country
- 2:53How We Overcome The Challenges
- 4:45Latest Version (2018)
- 5:13Before Digital Transformation of Self-care
- 5:46The Flexiplan: Step 1
- 7:45The Way It Really Works!
- 9:38Online Recharge
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