Delivering customer value through next-gen managed services
summary
Claims that next-gen MSPs cut waste and scale: partners report an average of 38 hours per shift lost to repetitive ops and roughly $1M per year in wasted technician time unless automated. Cloudticity shows results: 96% of tickets never touch a human, ~70% of tickets close within an hour, zero breaches for a multi-year, 100M PHI footprint, and full data‑center migrations in under 90 days. Techniques: infrastructure as code, Systems Manager, image builder + Chef InSpec, Step Functions/SNS/CodePipeline, Sagemaker/Lambda, and a productized automation platform.
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chapters (14)
- 0:00Intro
- 3:01Managed services are copidly evolving
- 7:46The status quo has a cost
- 10:34What are customers allocating for cloud?
- 11:30What challenges are customers facing?
- 13:14How do you deliver what customers
- 18:29Allow your specialists to engage customers, not manually run your support business
- 27:02Cloudtcity Center of Excelence
- 30:21The value of automation
- 31:15Automating security
- 34:03Statistical highlights
- 45:09Building an AWS MSP practice
- 52:44Partner Transformation Gap Analysis (PTGA)
- 53:58Key takeaways
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